Eswatini Customer Service Week nominees list released

10 September 2019, Mbabane – The Chartered Institute of Customer Management (“CICM”) and the Institute of Research, Management and Development (“IRDM”) today released the list of Eswatini Customer Service Excellence Awards nominees ahead of the awards ceremony on 18 October 2019. The nominees are determined by the public through physical and online surveys.

CICM Country Representative and Eswatini Customer Service Week 2019 Chief Organiser Dr.Oliver Museka, extended his congratulations to the nominees while looking ahead to the announcement of the winners on 18 October. “The people of Eswatini have spoken and selected the brands which they believe have given them the best customer service over the past year. This year’s Eswatini Customer Service Week theme is “The Magic of Service” that turns an unhappy customer into a satisfied customer and a repeat customer into an advocate. Now that the public has spoken it is time for proof and
verification through mystery shopping. A team of adjudicators (3 local and 2 International) will then finalise the winners that would be announced on the 18th of October 2019 at the awards dinner.”

As the Government of Eswatini works tirelessly to realise Vision 2022, business and industry are faced with opportunities to grow as the goal of attaining first world status draws nearer. According to the Eswatini Economic Conference 2017 Report, our country finds itself in an era of disruptive technologies and economic models making the need to find sustainable strategies to rejuvenate growth in Swaziland a priority. As these opportunities continue to become available, the role played by the provision of superior customer service standards will undoubtedly become more critical as the country competes on
the global commerce and industry stage.

A number of activities are planned to celebrate Eswatini Customer Service Week 2019. The main aim of these activities is to create a customer centric business environment in line with the strategic road map of Vision 2022. The first of these is a customer service march which will take place on 4 October in Mbabane. This will be followed by the Customer Experience Conference which will take place on 17 & 18 October 2019 then the awards dinner on the evening of 18 October to which all are invited. Details are available on the Eswatini Customer Service Facebook page.

Key dates to remember
4 October 2019 – Customer service march. It’s free so come and take part!
17 & 18 October 2019 – Customer Service Conference
18 October 2019 – Customer Service Awards